At Azaark, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer easy returns and transparent refunds.
How long do I have to return or exchange an item?
You can request a return or exchange within 3 days of receiving your order.
What are the conditions for an item to be eligible for return or exchange?
To be eligible, the item must be:
Unused and unwashed
In its original packaging with all tags and labels attached
Free from any damage or stains
Are there any items that cannot be returned?
Yes, the following items are generally non-returnable:
Items purchased on clearance or marked as final sale
Accessories (like caps, socks), unless they are defective
Customized or limited-edition items
What are acceptable reasons for returning an item?
You can return an item if:
You received the wrong product.
There's a size mismatch.
The item is defective or damaged.
The item doesn't match the description or image on our website.
How do I initiate a return?
Simply contact our customer service team via WhatsApp, phone, or email within 3 days of delivery. Make sure to provide your order number and the reason for your return, along with photos if applicable.
What happens after my return request is approved?
Once approved, you'll need to send the item back to us via courier, or you can request a pickup. After we receive and inspect the item, you can request either an exchange or a refund.
How will I receive my refund?
Refunds can be processed using your original payment method (where applicable), or through bKash or Nagad.
How long does it take to process a refund?
Refunds are typically processed within 3-7 working days after we receive and inspect the returned product.
Who pays for the return shipping?
If the return is due to our error (e.g., you received a wrong or damaged item), we will cover the shipping cost. For all other reasons, you will be responsible for the return shipping cost.
How can I contact Azaark customer service if I have more questions?
