At Azaark, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with easy returns and transparent refunds.
Return & Exchange Policy
Return Window: You may request a return or exchange within 3 days of receiving your order.
Eligibility: To be eligible for a return or exchange, the item must be:
- Unused and unwashed
- In original packaging with tags/labels attached
- Free from any damage or stains
Non-Returnable Items:
- Items purchased on clearance or under final sale
- Accessories (caps, socks, etc.) unless defective
- Customized or limited-edition items
Acceptable Reasons for Return:
- Wrong product delivered
- Size mismatch
- Defective or damaged item
- Item not matching description or image
Return Process
- Contact our customer service via [WhatsApp/Phone/Email] within 3 days of delivery.
- Provide your order number and reason for return with photos (if applicable).
- Once approved, send the item back via courier or request a pickup
- You may request an exchange or a refund.
Refund Policy
Refund Methods:
- Original payment method (where applicable)
- bKash, Nagad
Refund Timeline: Refunds are typically processed within 3–7 working days after we receive and inspect the returned product.
Shipping Costs:
- If the return is due to our error (wrong/damaged item), we will bear the shipping cost.
- For other reasons, return shipping is the customer’s responsibility.
Need Help?
If you have any questions or concerns, don’t hesitate to reach out:
Phone: +8801759707406
Email: info@azaark.com
WhatsApp: 01759707406